Everything about how the information you provide on Mushfile is used, where it goes, and how it is kept secure โ all explained here in plain, simple English. No complex legal jargon.
This Privacy Policy applies to information collected while using the Mushfile platform. By creating an account or using our services, you agree to this policy.
Mushfile only collects information that is necessary to operate the platform, protect your account, and fulfil our legal obligations. Collecting excessive or unnecessary data goes against our policy.
Full name, date of birth, National ID number (for KYC), email address, phone number.
Payment method type (bKash/Rocket/Nagad), transaction ID, deposit & withdrawal history. Full PINs or passwords are never stored.
IP address, device type, browser version, operating system, and session duration.
Betting history, game preferences, win/loss records, bonus usage, and live session logs.
Mushfile never collects or stores your mobile banking PIN, full card number, or bank password.
Mushfile uses the data it collects solely for the purposes listed below and for no other reason.
You can opt out of marketing emails and SMS at any time. Go to Account Settings and update your "Notification Preferences".
Mushfile never sells your personal data or shares it with advertisers. However, certain limited information may be shared in the following specific circumstances:
Mushfile never sells, rents, or trades your data. Strict agreements are in place governing any third-party data sharing.
Mushfile employs a multi-layered security approach to protect your data. If one layer is breached, the others remain active โ this method is known as "Defense in Depth".
Keep your password strong and never share it with anyone. Mushfile will never ask for your password via email or phone.
Mushfile uses cookies on its website. Cookies are small data files stored in your browser that make your visit smoother and more personalized. Mushfile uses three types of cookies:
You can delete or block cookies at any time through your browser settings. However, disabling essential cookies may prevent login and certain features from functioning properly.
As a Mushfile member, you have the following rights over your personal data. To exercise any of these rights, email us at [email protected].
You may request a list of all the data Mushfile holds about you.
You may request corrections to any inaccurate or outdated information.
After account closure, you may request the deletion of data permitted under applicable law.
You may request an export of your personal data in a readable file format.
You may object to your data being used for marketing purposes.
You have the right to file a complaint with the relevant regulatory authority in the event of a data protection breach.
Mushfile does not retain any data longer than necessary. The retention guidelines are outlined below:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Account Closure + 5 Years | Legal Obligations |
| Transaction Records | 7 Years | Financial Regulatory Compliance |
| KYC Documents | Account Closure + 5 Years | AML Guidelines |
| Support Contact | 3 Years | Service Quality Assurance |
| Log & Session Data | 12 Months | Security Analysis |
Mushfile may update this Privacy Policy from time to time. For significant changes, a notification will be sent to your registered email and displayed on the platform. Continued use of the service after any update constitutes acceptance of the revised policy.
The date of the latest update is always shown at the top of this page. To request a copy of a previous version, email [email protected].
For any questions or concerns regarding data protection, contact us at: [email protected]
The Mushfile Promise
Mushfile never sells or rents your personal information to third parties. Your data belongs to you โ that is our fundamental commitment.
Every connection is secured with SSL 256-bit encryption. No one can intercept the data you send or receive in transit.
View, correct, delete, or export your data โ these rights are yours. Submit a request at any time to [email protected].
Your deposited funds are held in a separate, segregated bank account and are never mixed with Mushfile's operational funds.
Mushfile's security team monitors systems 24/7. Any suspicious activity is flagged and acted upon immediately.
Mushfile follows GDPR and international best practices for data protection, verified annually through independent audits.
General FAQs
For any data protection requests or complaints, please contact our dedicated privacy team.